RAL Quality Seal „Faire Anwerbung Pflege Deutschland“
Complaints Form
As a holder of the RAL quality seal "Faire Anwerbung Pflege Deutschland", we offer nursing professionals and employers a regulated way to submit complaints about our placement process.
Complaints procedure
We want everyone involved, nursing professionals, employers and partners, to always have a safe and straightforward way to raise concerns, problems or complaints. That's why we've set up a transparent and easily accessible complaints procedure.
You can submit complaints through the following channels:
- Via the complaints form on this page
- By email to complaints@hpstalent.de
How the complaints procedure works
- Acknowledgement of receipt: You'll receive confirmation that your complaint has been received within a maximum of 5 business days.
- Review and clarification: Our responsible contact person carefully reviews your concern, consults with you if needed, and initiates all necessary steps.
- Resolution / measures: We develop appropriate solutions and implement them in coordination with everyone involved.
- Conclusion: You'll receive written feedback on the outcome. The maximum processing time is 3 weeks.
Protection of whistleblowers
All complainants are protected from disadvantage under Germany's Whistleblower Protection Act (Hinweisgeberschutzgesetz). Complaints can be submitted at any time without negative consequences.